Shipping
Every order is dispatched from our atelier within 3–5 business days. Each case is inspected, wrapped, and sealed before it leaves us — we will not rush a process that determines whether what arrives is extraordinary.
We ship worldwide via DHL Express. Shipping is complimentary on all orders — no minimum, no exceptions.
Estimated delivery times after dispatch:
- United Kingdom: 1–2 business days
- Europe: 2–4 business days
- United States & Canada: 3–5 business days
- Australia & New Zealand: 4–6 business days
- Rest of world: 4–7 business days
These are estimates provided by DHL and may vary. A tracking link will be sent to you by email once your order has been dispatched.
International orders: customs duties and import taxes may apply in your country. These are the responsibility of the recipient and are not included in our prices.
Returns
We want you to love your case. If for any reason you do not, we offer a 30-day return window from the date of delivery. Items must be returned unused, in their original condition and original packaging.
To initiate a return:
- Email us at hello@velvetandvalor.com within 30 days of receiving your order.
- Include your order number and the reason for returning.
- We will provide return instructions and a return address.
- We recommend returning items via a tracked courier. Return shipping costs are the buyer's responsibility.
- Once received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Personalised and engraved items cannot be returned or exchanged unless they arrive defective or damaged.
Damaged or Defective Items
Every case passes a 72-point quality inspection before leaving our atelier. In the rare event that your case arrives damaged or with a manufacturing defect, please contact us within 14 days of delivery at hello@velvetandvalor.com with your order number and clear photographs of the issue.
We will arrange a replacement or full refund — your choice. We cover return shipping for faulty items.
Lifetime Craftsmanship Guarantee
Every Velvet & Valor case carries a lifetime guarantee against manufacturing defects. This covers stitching failures, hardware defects, and any flaw attributable to the way the case was made. It does not cover damage from everyday wear, accidental drops, or exposure to extreme conditions.
To make a guarantee claim at any time, contact us at hello@velvetandvalor.com with your order number and a description and photograph of the issue. We will assess within 5 business days and advise on repair or replacement.
Questions?
We are always happy to help. Please visit our Contact page or email hello@velvetandvalor.com and we will respond within one business day.